Return Policy

We want you to be completely satisfied with your purchase, and our goal is to make returns as simple and stress-free as possible. If for any reason your order does not meet your expectations, we are here to assist you.

Return Timeframe

Returns are accepted within 30 days of the delivery date. For plant orders, specimens must arrive alive and healthy to be eligible for a return. Decorative items must remain unused and in their original condition. Please carefully review your items upon delivery to ensure they meet these requirements.

How to Start a Return

To begin the return process, please email our customer service team with your order number, the item(s) you wish to return, and the reason for the return. Once we receive your request, we will provide detailed instructions on how to complete your return. Following these steps helps us ensure a smooth and efficient process.

Return Shipping & Fees

Customers are responsible for all return shipping costs unless the item was damaged or received in error. We recommend using a trackable shipping method to ensure your return reaches us safely. Packaging your items securely will help prevent damage during transit.

Refunds

After your return is received and inspected, refunds will be processed to the original payment method within 5–7 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund.

We appreciate your understanding and cooperation with our return policy, which allows us to continue providing high-quality plants and products while maintaining careful standards. Our team is happy to answer any questions or guide you through the return process to make it as smooth as possible. Your satisfaction is our priority, and we aim to provide excellent service from start to finish.